Frequently Asked Questions
Frequently Asked Questions
When will my order ship?
Orders are processed within 1–2 business days (excluding weekends and holidays). Once your order ships, you will receive a tracking number via email.
How long does shipping take?
After your order has shipped, delivery within the United States typically takes 2–4 business days depending on your location and the shipping carrier.
How can I track my order?
Once your order ships, you will receive a tracking number via email so you can follow your package.
What is your return policy?
All sales are final. Glam Bratz does not offer refunds, returns, or store credit for reasons such as incorrect sizing or change of mind.
Please review product descriptions and sizing details carefully before placing your order.
What if my item arrives damaged or incorrect?
If you receive a damaged item or were sent the wrong item, please contact us within 48 hours of delivery.
For the fastest response, use the chat feature located at the bottom of our website, or email us at:
Please include your order number, clear photos of the item, and a brief description of the issue.
Can I cancel or change my order after placing it?
Once an order has been placed, it cannot be canceled or modified, as orders are processed quickly to ensure fast shipping.
Do you restock sold-out items?
Some styles may restock depending on demand, but many of our pieces are limited inventory boutique items and may not return once sold out.
How can I contact Glam Bratz?
For the fastest response, please use the chat feature at the bottom of our website.
You can also email us at info@glambratz.com and we will respond within 24–48 business hours.